Privacy Notice & Terms of Use

Effective date: 01/09/2026

  

Privacy Notice

 

Cat on a Rocket Ltd Privacy Notice

Last updated: September 2026

This privacy notice explains how Cat on a Rocket Ltd collects, uses and protects your personal information and tells you about your data-protection rights.

Contact details

Cat on a Rocket Ltd
Company number: 16976524
Registered office: 483 Green Lanes, London, England, N13 4BS
Email: [email protected]

Cat on a Rocket Ltd is the controller responsible for the personal information described in this notice.

What information we collect, use and why

Providing products and services

We may collect or use the following information to provide our products and services:

  • Your name and contact details
  • Purchase and transaction information
  • Information you provide when making an enquiry or communicating with us
  • Information about your access to, use of and progress through our products and services
  • Account and login information
  • Technical information needed to provide and secure our services

We use this information to:

  • Process purchases and provide products and services
  • Create and administer customer accounts
  • Provide access to digital content and resources
  • Communicate with customers about their purchases or accounts
  • Provide customer support
  • Manage cancellations, refunds and complaints
  • Maintain the security and proper operation of our services

Processing payments

We may collect or use the following information in connection with payments:

  • Your name and contact details
  • Billing information
  • Purchase and transaction information
  • Payment status and payment-provider references

Payments are processed securely through Kajabi Payments, which is built in partnership with Stripe. Cat on a Rocket Ltd does not receive or store your complete payment-card details.

Marketing communications

Where you have chosen to receive marketing communications, we may collect or use:

  • Your name and email address
  • Your marketing preferences
  • Records of when and how you subscribed
  • Information about how you interact with our emails, such as whether they are opened and which links are selected

We use this information to send practical career tools, news, updates, offers and early access to free resources. You can unsubscribe at any time by selecting the unsubscribe link in any marketing email or contacting us.

Enquiries and business relationships

We may collect or use:

  • Your name and contact details
  • Your job title, organisation and other relevant professional information that you provide to us
  • Information contained in communications with us

We use this information to respond to enquiries and manage our relationships with customers, prospective customers, suppliers, professional contacts and other people who interact with our business.

Website operation and analytics

When you visit our website, we may collect or use:

  • IP address
  • Device, operating-system and browser information
  • Website usage information, including pages visited and user journeys
  • Cookie identifiers and similar technical information

We use this information to:

  • Operate and secure our website
  • Remember your preferences
  • Understand how visitors use our website
  • Diagnose technical problems
  • Improve our website, products and services

Further information about the cookies we use, their purposes and how long they remain on your device is available in our Cookie Policy.

Lawful bases and data-protection rights

Under UK data-protection law, we must have a lawful basis for collecting and using personal information. The lawful basis we rely on affects which data-protection rights apply.

Providing products and services

Our lawful bases are:

  • Contract: We use personal information where necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes processing purchases, providing access to products and services, administering customer accounts and providing customer support.
  • Legal obligation: We may use or retain certain customer and transaction information where necessary to comply with accounting, tax, consumer-protection and other legal requirements.
  • Legitimate interests: We may use limited account and technical information to secure our services, prevent misuse, resolve technical problems and administer our business effectively.

Processing payments

Our lawful bases are:

  • Contract: Processing payment and transaction information is necessary to complete your purchase and provide the requested product or service.
  • Legal obligation: We retain certain transaction information to meet our accounting, tax and other legal obligations.

Marketing communications

Our lawful basis is:

  • Consent: Where you have actively chosen to receive our marketing emails, we use your information for that purpose with your consent. You can withdraw your consent at any time by using the unsubscribe link in any marketing email or contacting us.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Enquiries and business relationships

Our lawful bases are:

  • Legitimate interests: We have a legitimate interest in responding to enquiries, communicating with people who interact with our business and managing customer, supplier and professional relationships.
  • Contract: Where an enquiry relates to entering into or performing a contract, we may use the information as necessary for that purpose.

Website operation and analytics

Our lawful bases are:

  • Legitimate interests: We have a legitimate interest in operating, maintaining and securing our website and diagnosing technical problems.
  • Consent: We rely on consent where required to use non-essential cookies or similar technologies for analytics, advertising or other optional purposes. You can withdraw or change your cookie preferences at any time using our cookie settings.

Your data-protection rights

Depending on the circumstances and the lawful basis on which we rely, you may have the following rights:

  • Right of access: You have the right to ask us for copies of your personal information and for information about how it is used.
  • Right to rectification: You have the right to ask us to correct personal information you believe is inaccurate or complete information you believe is incomplete.
  • Right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
  • Right to restriction of processing: You have the right to ask us to restrict how we use your personal information in certain circumstances.
  • Right to object: You have the right to object to our use of your personal information in certain circumstances. You have an absolute right to object to your information being used for direct marketing.
  • Right to data portability: In certain circumstances, you have the right to ask us to transfer information that you provided to us to another organisation or directly to you.
  • Right to withdraw consent: Where we rely on consent, you have the right to withdraw that consent at any time.

You will not normally be required to pay a fee to exercise your rights. We will respond without undue delay and normally within one month.

To exercise any of these rights, contact us at [email protected].

Where we get personal information from

We obtain personal information directly from you, including when you:

  • Visit our website
  • Subscribe to our emails
  • Create an account
  • Purchase a product or service
  • Complete a form
  • Contact or otherwise communicate with us
  • Participate in an event, survey or other activity

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected:

  • Customers and account holders: For the duration of your account or our relationship with you, and normally for up to six years afterwards where necessary for accounting, tax, contractual or legal purposes.
  • Payment and transaction records: Normally for six years from the end of the financial year to which they relate.
  • Marketing subscribers: Until you unsubscribe or withdraw your consent. We may periodically remove contacts who have not engaged with our emails for an extended period.
  • Unsubscribed contacts: We may retain the minimum information necessary on a suppression list to ensure that we do not send you further marketing communications.
  • Enquiries that do not result in a purchase: Normally for up to 12 months after our last communication.
  • Website and analytics information: For the periods described in our Cookie Policy or determined by the lifespan of the relevant cookie, after which it is deleted or anonymised.
  • Professional and business-contact information: For as long as the relevant business relationship continues or until we determine that the information is no longer accurate or required.

We may retain information for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims. When information is no longer required, we will delete it securely or anonymise it.

Who we share information with

We may share personal information with trusted service providers where this is necessary to operate our business and provide our services.

Kajabi, LLC

Kajabi provides our website, customer-account, email-marketing and digital-product delivery platform.

Kajabi processes customer and subscriber information on our behalf to provide, maintain, secure and support the platform. Authorised Kajabi personnel may access limited personal information where reasonably necessary to provide technical or customer support, investigate problems, maintain security or meet legal obligations.

Kajabi Financial, LLC and Stripe

Kajabi Payments processes payments through payment infrastructure provided in partnership with Stripe.

Kajabi Financial and Stripe may process billing, payment and transaction information to:

  • Authorise and complete payments
  • Administer subscriptions, refunds and payouts
  • Prevent and investigate fraud
  • Maintain payment security
  • Handle disputes and chargebacks
  • Meet regulatory and legal obligations

Depending on the particular activity, these organisations may process information on our behalf or as separate controllers responsible for their own legal and regulatory obligations. Their use of personal information is also governed by their respective privacy notices.

Google

Google Workspace provides our business email, document-storage and productivity services.

Professional advisers

We may share limited personal information with accountants, legal advisers, insurers and other professional advisers where reasonably necessary to obtain professional services or comply with our obligations.

Technical and administrative service providers

We may use other trusted providers to support our website, information technology, customer service, analytics and business administration.

We require service providers acting on our behalf to use personal information only for authorised purposes and to protect it appropriately.

We may also disclose personal information:

  • Where required by law, regulation, court order or a competent authority
  • To establish, exercise or defend legal claims
  • In connection with the sale, transfer or restructuring of all or part of our business, subject to appropriate confidentiality and data-protection safeguards

We do not sell personal information or provide it to other organisations for their own independent marketing purposes.

International transfers

Some of our service providers are based outside the United Kingdom or may process personal information in other countries.

Where personal information is transferred to a country that is not covered by UK adequacy regulations, we require an appropriate safeguard or other legally permitted transfer mechanism to be used. Depending on the provider and destination, this may include the UK International Data Transfer Agreement, the UK Addendum to the European Commission’s Standard Contractual Clauses or another legally recognised safeguard.

You can contact us at [email protected] if you would like further information about the safeguards used for international transfers.

How to complain

If you have concerns about how we use your personal information, you can make a data-protection complaint by contacting us at [email protected].

We will acknowledge your complaint within 30 days, investigate it appropriately and communicate the outcome to you without undue delay.

Email: [email protected]

Post:
Cat on a Rocket Ltd
483 Green Lanes
London
England
N13 4BS

If you remain unhappy with how we have used your personal information, you can complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

If you are located in the European Economic Area, you may also have the right to complain to the data-protection supervisory authority in the country where you live, work or believe an infringement occurred.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes to our services, legal obligations or how we use personal information. The latest version will be published on our website, and the “Last updated” date at the beginning of the notice will be revised.

 

Terms of Use & Sale

Cat on a Rocket Ltd Terms of Use & Sale

Last updated: September 2026

  1. About these Terms

These Terms of Use and Sale (the Terms) govern your use of the Cat on a Rocket website, accounts, communities, memberships, digital content, courses, resources, live sessions, events, coaching and related products and services (together, the Services).

The Services are provided by Cat on a Rocket Ltd, a company registered in England and Wales under company number 16976524, with its registered office at 483 Green Lanes, London, England, N13 4BS (Cat on a Rocket, we, us or our).

You can contact us at [email protected].

By using our website, creating an account or purchasing a Service, you agree to these Terms. If an order page, booking page or written proposal contains additional terms for a particular Service, those additional terms also form part of your agreement with us. If they conflict with these Terms, the specific terms presented for that Service will take priority.

Please read these Terms before purchasing or using the Services. Save a copy for your records.

  1. Eligibility

You must be at least 18 years old to create an account or purchase or use the Services.

If you purchase or use the Services on behalf of a business or another organisation, you confirm that you have authority to bind that organisation to these Terms. In that situation, references to you include that organisation where appropriate.

You must provide accurate, current and complete information when creating an account or making a purchase and keep that information up to date.

  1. How a contract is formed

The information on our website is an invitation to place an order and is not, by itself, a contractual offer.

You place an order when you complete the checkout process and submit payment. Our acceptance takes place when we send you an order confirmation or make the purchased Service available to you, whichever happens first. A contract is formed at that point.

If we cannot accept your order, we will tell you and refund any payment you have made for it. We may decline an order for legitimate reasons, including an error in price or description, unavailability, payment problems, suspected fraud or misuse, or because we cannot lawfully provide the Service in your location.

  1. Service descriptions

The main features, duration, price and any specific requirements of a Service will be described on the relevant sales, checkout or booking page.

We take reasonable care to describe our Services accurately. Images, examples, testimonials, expected schedules and descriptions are illustrative unless we expressly state otherwise. Individual results vary, and testimonials do not guarantee that you will achieve the same or similar results.

You are responsible for checking that the Service is suitable for your needs before purchasing it. Nothing in these Terms affects your statutory rights if a Service is not as described, not of satisfactory quality or not provided with reasonable care and skill.

  1. Prices, taxes and payment

Prices are shown on the relevant checkout page in the stated currency. We will tell you before purchase whether applicable taxes are included or added at checkout.

Payments are processed through Kajabi Payments, which uses payment infrastructure provided in partnership with Stripe. You may also be subject to the payment provider's applicable terms and privacy notice.

You authorise us and our payment providers to charge the payment method you provide for the amount shown at checkout and, for a subscription, for each recurring payment until the subscription is cancelled.

You must ensure that your payment information remains valid and that sufficient funds are available. If a payment fails, we may retry it, ask you to provide another payment method, suspend access while payment remains outstanding, or cancel the affected Service or subscription. You remain responsible for amounts properly due.

We will not add optional payments or charges without your express agreement.

  1. Membership subscriptions and automatic renewal

We may offer monthly and annual memberships. The applicable billing interval, price and included benefits will be displayed before you subscribe.

Unless cancelled, a subscription renews automatically at the end of each billing period:

a monthly subscription renews for successive monthly periods; and

an annual subscription renews for successive annual periods.

The payment method held for your account will be charged at each renewal. Where required by applicable law, we will send renewal or payment reminders containing the information required by that law.

You may cancel a subscription at any time through the cancellation function in your account, where available, or by emailing [email protected]. To avoid the next charge, cancellation must be completed before the next renewal payment is taken.

After cancellation, you will normally retain access until the end of the billing period you have already paid for. Your subscription will not renew after that date.

Except where these Terms or applicable law provide otherwise, subscription fees already paid are non-refundable and we do not provide partial or prorated refunds for an unused part of a billing period. We may provide a refund or credit at our discretion, but doing so on one occasion does not oblige us to do so again.

  1. Price and subscription changes

We may change subscription prices or included benefits from time to time. A change will not alter a billing period you have already paid for.

We will give you reasonable advance notice of a material change that affects your next renewal. If you do not wish to accept the change, you may cancel before the change takes effect. Continuing the subscription after the effective date constitutes acceptance of the change.

We will not use this section to remove rights or benefits already purchased for a fixed period where doing so would breach applicable consumer law.

  1. Statutory cancellation rights for consumers

This section applies where you purchase as a consumer and the law applicable to your purchase gives you a cooling-off or withdrawal right. A consumer is an individual acting mainly for purposes outside their trade, business, craft or profession.

8.1 General 14-day cancellation period

Consumers in the United Kingdom and European Economic Area will generally have the right to cancel an online contract within 14 days after the day the contract is formed, subject to the rules and exceptions described below.

To exercise this right, email [email protected] with a clear statement that you wish to cancel. You may use the model cancellation form at the end of these Terms, but you do not have to.

Where a valid statutory cancellation applies, we will make any refund due without undue delay and normally within 14 days after receiving your cancellation. We will normally use the original payment method unless agreed otherwise.

8.2 One-off instant-access digital products

Digital products may include videos, recordings, downloads, templates, guides, courses and other materials supplied electronically.

Where you ask us to provide a digital product immediately during the 14-day cancellation period, we will ask for your express consent to begin supply and your acknowledgement that you will lose your statutory right to cancel once supply begins.

Once you have provided that consent and acknowledgement and access to the digital product has begun, the purchase is non-refundable. This does not affect any right to a repair, replacement, price reduction, refund or other remedy where the digital product is faulty, unavailable, not as described or where a remedy is otherwise required by law.

8.3 Cancelling a membership subscription

You may cancel a monthly or annual membership at any time to prevent future renewals, as described in section 6.

Cancellation normally takes effect at the end of your current paid billing period. You will retain access until that date and will not be charged for a subsequent billing period.

Except where required by law or expressly stated otherwise, we do not provide partial or prorated refunds for unused time remaining in a monthly or annual billing period. Cancelling a membership is therefore different from requesting a refund for a payment already made.

8.4 Statutory cancellation of memberships and other ongoing services

A membership or programme may include both immediately supplied digital content and ongoing services, such as community access, live sessions, events or coaching. The statutory cancellation rules may apply differently to each element.

Where you expressly consent to immediate supply of digital content and acknowledge the resulting loss of your cancellation right, you will lose that right in relation to the digital content once supply begins. This does not automatically remove any statutory cancellation right that continues to apply to an ongoing service element.

Where you expressly request that an ongoing service begins during the 14-day cancellation period and then exercise a statutory right to cancel before the service has been fully performed, we may deduct or charge a proportionate amount for the service provided up to the time of cancellation, where permitted by law.

You will lose the statutory right to cancel a service that has been fully performed during the cancellation period if performance began with your express request and you acknowledged that the right would be lost once the service had been fully performed.

8.5 Mandatory local rights

If the law in your country provides stronger mandatory cancellation or withdrawal rights, those rights are not restricted by these Terms.

  1. One-off digital products and courses

Unless the product description states otherwise, purchasing a digital product gives you a limited, personal, non-exclusive, non-transferable and revocable right to access and use it for your own non-commercial purposes.

The access period, if limited, will be stated before purchase. If no fixed access period is stated, access will continue for a reasonable period while we continue to operate and support that product, subject to these Terms and any rights that cannot lawfully be excluded.

You are responsible for downloading any expressly downloadable materials during the applicable access period and storing them securely.

  1. Live sessions, events and coaching bookings

Dates, times, time zones, formats, locations and any specific booking conditions will be shown on the relevant booking or product page. You are responsible for checking the time zone and ensuring that you have the equipment and internet connection needed to attend an online session.

If you need to cancel or reschedule a one-to-one coaching appointment, you must give us at least 24 hours' notice. Subject to availability, an appointment cancelled or changed with at least 24 hours' notice may be rescheduled.

Late cancellations made less than 24 hours before the scheduled start time and failures to attend are non-refundable and may be treated as if the session had been delivered. This does not limit any mandatory statutory cancellation right that still applies.

For group events, workshops or programmes, any event-specific cancellation or transfer conditions displayed before booking will apply. If none are displayed, cancellations made less than 24 hours before the event and failures to attend are non-refundable, subject to mandatory consumer rights.

If we cancel a paid session or event and do not offer a reasonable alternative, we will refund the amount paid for the cancelled session or event. We are not responsible for other costs you incur, except where liability cannot lawfully be excluded.

We may replace a speaker, facilitator or coach where reasonably necessary, provided that the replacement does not materially reduce the nature or quality of the Service.

  1. Accounts and security

Your account is personal to you. You must not share your login details, allow another person to use your account or transfer your account without our written permission.

You are responsible for keeping your login details confidential and for activity carried out through your account, except to the extent caused by our failure to use reasonable care.

Tell us promptly at [email protected] if you believe your account has been accessed without permission. We may require reasonable information to verify your identity before restoring or changing access.

  1. Community standards

Some Services may allow members to communicate, attend group sessions or post content. You must treat other members, guests and our team respectfully.

You must not post, communicate or engage in conduct that:

is unlawful, fraudulent, threatening, abusive, harassing, defamatory, discriminatory, hateful, sexually explicit or deliberately misleading;

infringes another person's privacy, confidentiality, intellectual property or other rights;

reveals another person's personal or confidential information without permission;

promotes dangerous or illegal conduct;

contains malware, spam, unauthorised advertising or mass solicitation;

impersonates another person or misrepresents your identity or affiliation;

attempts to obtain another member's login credentials or improperly access the Services; or

materially disrupts a session, community or the experience of other members.

Do not share information in the community that you would not be comfortable sharing with other members. Although members are required to respect confidentiality and privacy, we cannot guarantee that another member will comply. You remain responsible for deciding what you disclose.

We may moderate, refuse, edit, restrict or remove content, and may warn, suspend or remove a member, where we reasonably believe this is necessary to enforce these Terms, protect people or rights, maintain the community or comply with law. We are not obliged to monitor every communication or contribution.

  1. Your community contributions

You retain ownership of original content that you post or submit to the community (User Content).

You give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format and make your User Content available within the Services for the purposes of operating, providing, moderating and improving the relevant Service. This licence lasts for as long as the User Content remains within the Services and for a reasonable technical backup period afterwards.

You confirm that you own your User Content or have the permissions needed to submit it and grant this licence.

We will not use a member's identifiable User Content in external advertising or public promotional materials without separate permission.

You may ask us to remove your User Content, although removal may not be possible from materials already lawfully created, messages retained for safety or legal reasons, or backup systems until the applicable backup cycle is completed.

  1. Recordings of live sessions

Some live group sessions or events may be recorded. We will notify attendees before recording begins.

A recording may capture a participant's display name, image, voice, chat messages or contributions. If you do not wish to appear in a recording, you should keep your camera and microphone switched off, avoid posting identifiable information in the recorded chat and contact us if you need an alternative way to participate. If meaningful participation without being recorded is not reasonably possible, we will explain the available options before the session.

By choosing to speak, appear on camera or contribute after being notified that recording is taking place, you permit us to include that contribution in the recording and to make the recording available for the purposes explained when notice is given, such as providing replays to eligible members.

We will not use an identifiable recording in public advertising or unrelated promotional materials without separate permission.

You must not independently record a session or distribute a recording without our prior written permission and, where relevant, the permission of other participants.

  1. Our intellectual property

The Services and all materials we provide—including text, videos, recordings, frameworks, templates, graphics, branding, course materials and downloads—are owned by or licensed to Cat on a Rocket Ltd and are protected by intellectual-property laws.

Unless we expressly allow otherwise in writing, you may use our materials only for your personal, non-commercial use. You must not:

copy, reproduce, republish, sell, sublicense or commercially exploit them;

share paid materials or account access with another person;

modify them and present them as your own;

remove copyright, trade mark or ownership notices;

create competing products or services substantially derived from them;

upload them to a public website, file-sharing service or unauthorised platform; or

use them to train or develop an artificial-intelligence model or dataset.

You may download, print or adapt materials where we expressly state that this is permitted, but only for the purpose and within the limits stated.

Cat on a Rocket and associated names, logos and branding may not be used without our prior written permission.

  1. Educational and coaching disclaimer

Our Services are provided for educational, informational and personal-development purposes. They are not a substitute for advice from an appropriately qualified professional.

Nothing in the Services constitutes medical, psychological, therapeutic, legal, tax, investment or regulated financial advice. You should obtain independent professional advice where appropriate to your circumstances.

You remain responsible for your choices, actions, applications, communications, career decisions, business decisions and results. We do not guarantee employment, promotion, clients, income, career progression, business performance or any other particular outcome.

Coaching depends on active participation and honest reflection. Suggestions, examples and feedback are intended to support your own decision-making rather than direct or control it.

  1. Third-party services and links

The Services may rely on or link to third-party platforms, payment providers, video-conferencing services or external websites. Their services may be subject to separate terms and privacy notices.

We are not responsible for third-party content or services that we do not control. A link or reference does not necessarily mean that we endorse the third party. This does not exclude responsibility that the law does not allow us to exclude.

  1. Availability and changes to the Services

We aim to provide the Services with reasonable care and skill but do not promise uninterrupted or error-free availability. Maintenance, security incidents, internet failures or third-party platform issues may occasionally interrupt access.

We may make reasonable changes to content, schedules, formats, facilitators or features to update or improve a Service, respond to member needs, maintain security, comply with law or reflect circumstances outside our control.

For an ongoing paid Service, we will not make a change that materially reduces its core value without a valid reason. Where reasonably possible, we will give advance notice. If a change materially disadvantages you, you may have the right to cancel and receive an appropriate refund for the affected future period.

  1. Suspension and termination by us

We may suspend, restrict or terminate your access if:

you materially or repeatedly breach these Terms;

payment remains overdue;

your conduct creates a safety, legal, security or reputational risk;

you infringe another person's rights;

you misuse, copy or distribute our content without permission; or

we are required to do so by law or a competent authority.

Where appropriate, we will give you notice and a reasonable opportunity to remedy the issue. We may act immediately where the issue is serious or urgent.

If we terminate because of your material breach, you will not normally be entitled to a refund for the affected period, except where required by law. If we discontinue a paid Service for reasons unrelated to your breach and do not provide a reasonable equivalent, we will provide an appropriate refund for the part not supplied.

  1. Ending your account or Service

You may stop using the website at any time. You may cancel a subscription as described in section 6.

Ending a subscription or account does not affect rights and obligations that arose before termination. Provisions that by their nature should continue—including intellectual property, payment obligations, disclaimers, liability and dispute provisions—will continue to apply.

  1. Consumer rights

If you are a consumer, the Services must meet the standards required by applicable consumer law. Among other things, digital content must be of satisfactory quality, fit for a particular purpose made known to us and as described, and services must be provided with reasonable care and skill.

Nothing in these Terms excludes, restricts or replaces rights or remedies that cannot lawfully be excluded. If there is a conflict between these Terms and a mandatory consumer right, the mandatory right will apply.

  1. Our responsibility to consumers

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, not caused by our breach, or avoidable through your reasonable action.

The Services are intended for personal use. Unless we expressly agree otherwise, we are not responsible to a consumer for business losses, including loss of profit, revenue, opportunity, anticipated savings, goodwill or business interruption.

  1. Our responsibility to business customers

If you purchase or use a Service wholly or mainly for business purposes, then, to the fullest extent permitted by law:

we are not liable for indirect or consequential loss or for loss of profit, revenue, business, opportunity, anticipated savings, data or goodwill; and

our total aggregate liability arising from the relevant Service will not exceed the total amount you paid us for that Service during the 12 months preceding the event giving rise to the claim.

Nothing in this section limits liability that cannot lawfully be limited or excluded.

  1. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as widespread internet or platform failure, natural disaster, epidemic, government action, industrial dispute, civil disturbance or serious illness of a key facilitator.

We will take reasonable steps to minimise the effect. If a material paid Service cannot be provided for an extended period, we will offer an appropriate alternative, credit or refund where required by law.

  1. Personal information

We use personal information in accordance with our Privacy Notice and use cookies and similar technologies as explained in our Cookie Policy.

  1. Changes to these Terms

We may update these Terms to reflect changes in law, our Services, technology or business operations.

The Terms in force when you make a one-off purchase will normally govern that purchase. For an ongoing subscription, we may update the Terms on reasonable notice. If a change materially disadvantages you, you may cancel before it takes effect.

  1. Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a business reorganisation or sale, provided this does not materially reduce your rights. We will tell you if this happens.

You may not transfer your rights or obligations under these Terms without our written permission, except where applicable law gives you that right.

  1. General provisions

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue in effect.

If we delay enforcing a right, that does not waive it. A waiver on one occasion does not waive the same or another right later.

These Terms are between you and Cat on a Rocket Ltd. No other person has a right to enforce them, except a lawful successor or permitted assignee.

  1. Governing law and courts

These Terms, their subject matter and formation, and any contractual or non-contractual dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.

To the fullest extent permitted by applicable law, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter or formation.

If you are a consumer, this section does not deprive you of any mandatory protection provided by the law of the country in which you are habitually resident, or prevent you from bringing proceedings in another court where applicable consumer law gives you an unavoidable right to do so.

  1. Questions, complaints and disputes

If you have a question or complaint, contact us at [email protected]. Please provide your name, account email, order details and a clear description of the issue.

We will try to resolve complaints fairly and promptly. Nothing in this section prevents a consumer from using any court, regulator, alternative dispute-resolution service or other remedy available under applicable law.

Schedule 1: Model cancellation form

Complete and return this form only if you wish to cancel a contract and have a statutory right to do so. You may instead send any other clear cancellation statement.

To: Cat on a Rocket Ltd, 483 Green Lanes, London, England, N13 4BS

Email: [email protected]

I/We hereby give notice that I/we cancel my/our contract for the following product or service:

Product or service: ______________________________________________

Ordered on: _____________________________________________________

Name of consumer(s): ____________________________________________

Address of consumer(s): __________________________________________

Email address used for the order: _________________________________

Signature of consumer(s), if submitted on paper: ____________________

Date: ___________________________________________________________

 

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